Refund Policy

Thank You for Purchasing

Thank you for purchasing from mohamedmedhat.net. We want every customer to have a clear and fair understanding of our refund conditions.

1. Digital Product Nature

Our courses are digital educational products. Once access is granted to the course, the customer can view the course content online.

2. Refund Eligibility

We offer a refund within 30 days from the date of purchase if the customer feels that the course was not useful for them, or if:

• The customer is unable to access the course due to a technical issue from our side
• The issue was reported to us and we were unable to resolve it
• The customer has not misused the platform or violated the website terms

To request a refund, the customer must contact us through WhatsApp on: 01110505375

3. Non-Refundable Cases

Refunds may not be approved in the following cases:

• The customer has misused the platform or shared course access with others
• The customer provided incorrect contact or account information
• The customer failed to follow the access instructions sent after payment
• The refund request was submitted after 30 days from the purchase date
• The customer violated the website terms or attempted unauthorized use of the course content

5. Refund Processing Time

If the refund request is approved, the refund will be processed within 7 to 14 business days, depending on the payment method and payment provider.

6. Payment Gateway Fees

Any payment gateway, bank, or transfer fees may be deducted from the refunded amount where applicable.

7. Course Access After Refund

Once a refund is approved and processed, access to the purchased course will be removed.